Sections

Trust Centre

Cleared® — Trust Centre

Welcome to the Trust Centre, a central resource that explains how we protect data, run verifications, and prove compliance.

Transparent by design

Every topic explains the controls, evidence, and teams behind it.

Human + automation

We pair automated checks with specialists and supervisors for assurance.

Compliance ready

Policies, certifications, and audit artefacts live in one place.

privacy

verification

encryption

reports

Trust & Privacy

Policies, data handling and privacy controls for individuals and organisations.

Trust at Cleared®

Overview of our privacy, verification and security posture.

Our data protection practices

Governance, encryption, and supplier oversight.

How we handle personal data

Collection, retention, and subject rights.

How data sharing works

Consent, approvals, and audit trails for sharing.

Privacy & user controls

Upcoming tools for managing privacy settings.

Verification transparency

How each verification stream works, including quality gates and oversight.

How our verifications work

End-to-end flow for identity, address, and other checks.

What we check

Detailed checklist items across each verification.

Human oversight & supervisors

Escalation paths and audit trails for supervision.

Consent, audit trails & subject rights

Rights management for individuals whose data is verified.

Security & infrastructure

Technical controls that protect the Cleared® platform and data.

Security at Cleared®

Layered defence, monitoring, and security culture.

Security lifecycle of a verification request

Stage-by-stage security controls from submission to deletion.

Encryption (at rest and in transit)

Cryptography controls, KMS, and future roadmap.

Access control, RBAC & MFA

Least privilege, device checks, and approval workflows.

Cloud infrastructure on AWS

Architecture, segmentation, and compliance posture on AWS.

Monitoring, logging & incidents

How we detect, respond, and report incidents.

Operational assurance

Suppliers, status updates, and assurance reports for stakeholders.

Subprocessors and data suppliers

Upcoming supplier inventory and vetting information.

Service status & incidents

Planned public dashboards and incident briefs.

Compliance reports

Download centre for SOC/ISO reports and audit support.

Legal, governance & compliance

Policies, terms, and regulatory alignment.

Privacy Policy

Legacy privacy policy with upcoming consolidated wording.

Terms & Conditions

Legacy terms until the Trust Centre consolidation is completed.

Jamaica Data Protection Act alignment

Mapping of controls to the Jamaica DPA.

Report a concern / contact the DPO

Channels for contacting the Data Protection Officer.

Need something else?

If you cannot find a policy, report, or assurance artefact, contact the Data Protection Officer or your Cleared® account team and we will point you to the right place.

Contact the DPO

Our data protection practices