Verification checklists: what we check before releasing results
Every verification type follows a detailed checklist. Our systems flag missing evidence, and our agents review every item before a supervisor approves the result. Below are the exact checks we run for each verification stream.
Identity verification
We verify Jamaican National IDs, passports, driver licences, and voter IDs. Every identity check includes document validation, biometric matching, and sanctions screening.
Document authenticity
We check security features, fonts, holograms, and issuer signatures against known templates.
Data extraction and validation
OCR pulls name, ID number, date of birth, and address. We cross-check them against government registries where available.
Facial comparison (liveness + match)
Live selfies are compared to the ID photo using biometric algorithms. Liveness detection blocks photos of photos.
Sanctions and watchlist screening
We screen against OFAC, UN, EU, and local watchlists, plus adverse media and PEP databases.
Expiry and eligibility checks
Expired documents are flagged. Age restrictions and legal capacity are validated for specific use cases.
Quality gates before release
Checklist items are reviewed by trained agents and then escalated to supervisors for final sign-off. Automated flags catch missing evidence or conflicting data before a result is released.
Agent review and evidence gathering
Agents confirm every checklist item is complete. Missing documents trigger follow-up requests to the applicant or the requesting organisation.
Supervisor escalation for risky cases
Cases with sanctions hits, discrepancies, or incomplete evidence are escalated to supervisors who can request additional checks or decline the verification.
Audit trail and timestamped approvals
Each checklist entry records who signed off, when it was approved, and what evidence was reviewed. Logs are immutable and available for regulatory audits.