Report a concern or contact the DPO
If you have a data protection concern, suspect a breach, or want to exercise your rights, contact our Data Protection Officer. We respond within 72 hours for urgent issues and 30 days for rights requests.
Contact methods
Email the DPO
Send data protection questions, complaints, or rights requests to our Data Protection Officer.
dpo@cleared.id
Phone support
For urgent issues (suspected breach, regulatory inquiry), call our compliance line.
876-CLEARED (876-253-2733)
Office of the Information Commissioner (OIC)
If Cleared does not resolve your complaint, you may escalate to the Jamaica OIC.
oic.gov.jm
What to include in your report
- Your full name and contact details (email and phone number).
- A clear description of the concern (data breach, rights request, or compliance question).
- Any supporting documents or evidence (screenshots, emails, reference numbers).
- If reporting a breach: when you noticed it, what data was affected, and who you think was impacted.